Our Money Back Guarantee Policy

In case you're not happy with our services...
Even though we're pretty sure you will be.

We are confident that we will be able to satisfy your needs with our services and products. However, if you ever feel unhappy or no longer need our services anymore, we offer a full refund within 15 days of activation of your services, no questions asked.

Please note that this policy only applies to our Virtual Private Server (VPS) web hosting services. The money back guarantee policy does not apply to our Dedicated Servers services including any additional fees for upgrades and control panels (such as cPanel, Plesk, etc.) for both VPS services and dedicated servers. This policy does not refund any setup fees. It also does not cover any fees paid for addons including but not limited to dedicated IPs and SSL certificates. Additional monthly bandwidth and disk space addons are also not covered by this policy. This policy does not refund for any dedicated server products, services, or management services or addons.

If you wish to request a refund within the 15 days of having your services activated, please submit a ticket to our billing department. As long as the ticket is submitted within the 15 days, you are eligible for a refund. A billing staff will reply to your ticket and notify you through the ticket when the amount(s) have been refunded to you. Refunds will not be handled through any other form of communication, support, or any other departments.

If you have any questions or concerns regarding this policy, please do not hesitate to contact us through our helpdesk support system.