IGXHost Rapid Response Team

Our Rapid Response Team is available through helpdesk, live chat, and e-mail!
Boasting a 30 minute average response time via our helpdesk.

Our Rapid Response Team can be reached via our Helpdesk or E-mail at any time. IGXHost has on-site and off-site staff available to assist you during all hours making support available to all clients 24/7.

Providing efficient customer support is one of our top priorities and it is what sets IGXHost apart from any other web host. Being able to maintain a 30 minute average response time to all requests is one of our main features. We know that when our customers need help, they'll need it fast. This is where our Rapid Response Team comes into play. Any helpdesk or e-mail request to any department is notified to each and every one of our staff who are on duty via e-mail and SMS. This way our staff will know when you've submitted the request and will be able to respond to you almost immediately.

We strongly recommend our users to use our Helpdesk to get in touch with us. You will be able to access all of our departments including support, sales, and billing. Our engineers and staff are ready to assist you. Whether it be during lunch at 12pm or Christmas Eve 3am in the morning, we're here to help.



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