Support Hub

Welcome to IGXHost's Support Hub.
Contact us via any available method at any time. We're ready to serve you.

Welcome to IGXHost's Support Hub. Here you will be able to find various methods to contact our company. Please remember to submit your requests to the appropriate e-mails, addresses, or departments. Please do not submit the same issue to multiple addresses or departments as it will slow down our efficiency to process your request. We have an average response time to helpdesk tickets of 30 minutes.

Please note that we will only deal with level 3 support issues over our help desk through the Support Department. Live chat support is only for level 1 and limited level 2 support issues.

Method Description




  • Access to Sales and Support Department
  • Level 1 and 2 Support Issues Only
  • Available 24/7/365


  • Helpdesk

  • Access to all departments 24/7
  • Average 30 minute response times (Support)
  • All levels of support issues handled


  • Knowledgebase

  • Over 100 written articles and tutorials
  • Newly added articles weekly
  • Can be accessed by anyone, anytime


  • Video Tutorials

  • Over 150 video tutorials
  • Covers a broad range of topics to assist you
  • New tutorials added every month


  • Community Forum

  • Publicly post pre-sales or support inquiries
  • Peer to peer support forum
  • Access information on sales, promotions, and announcements
  • (Temporarily Unavailable)


  • General FAQ

  • Find answers to commonly asked questions
  • FAQs updated weekly with new questions and answers
  • Suggest new FAQs to us at general@igxhost.com


  • E-mail Addresses

  • Support Department: support@igxhost.com
  • Sales Department: sales@igxhost.com
  • Report Abuse: abuse@igxhost.com
  • General Inquiries: general@igxhost.com
  • Careers: careers@igxhost.com


  • Average Response Time: 30 Minutes